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SWARE CRM
Documentation Insight

Search & filters

Global search, the advanced filter builder, and filters you save and share.

Global search

The search box in the top bar searches contacts. It matches on:

  • Name, email and phone — including partial words and close spellings.
  • Phone digits — formatting is ignored, so 555 010 9999 finds +15550109999.
  • Every custom field value.

Open the box with nothing typed and it shows the last ten contacts you viewed.

Advanced filters

Contacts, opportunities and offerings each have a filter panel. Tick a field, choose an operator, and enter a value; combine as many as you need. Operators depend on the field type:

Field typeOperators
Text, email, linkcontains, starts with, ends with, is, is not, present, blank
Number, moneyequals, not equals, greater/less than or equal, present, blank
Dateon, before, after, present, blank — in your own time zone
Single select, related recordis, is not — as a dropdown of real records
Multi selectcontains any, contains all, does not contain
Booleanis true, is false

Related fields — contact, offering, stage, owner — render as dropdowns of the actual records rather than asking for an identifier. Money fields are treated as currency.

Filters you cannot see, you cannot use: fields restricted above your role are absent from the builder and rejected if requested directly.

Saved filters

Once a filter is set up you can save it under a name.

  • Private by default — only you see it.
  • Shared with one toggle, making it available to the whole account.
  • Save as new to branch an existing filter without overwriting it.
  • Click a saved filter to apply it; click it again to clear it.

You can always manage your own filters. Filters shared with the team can be renamed or removed by any member, since they belong to everyone. A filter still private to somebody else stays invisible to you.

If a saved filter refers to a field that has since been deleted or restricted, the missing parts are skipped and you are told, rather than the filter failing.

Lists

Every list supports sortable column headers, a select-all checkbox, and a page-size selector. Filters are reflected in the URL, so a filtered list can be bookmarked or shared with a colleague.


Something inaccurate or missing? Tell us — we would rather fix the docs than have you guess.